9-1-1 DISPATCHER San José Fire Department

SJFD Public Safety Radio Dispatcher Trainee Job Posting


San José Fire Department is now accepting applications for the position of Public Safety Radio Dispatcher Trainee (PSRDT). This is our entry-level 9-1-1 dispatcher classification. No prior 9-1-1 dispatch experience is required. The application deadline is June 28, 2019 at 11:59 PM. For more information about the duties of a Public Safety Radio Dispatcher, visit our Dispatcher Recruitment page. Apply here, or visit: www.sanjoseca.gov/citycareers and click on “Open-Competitive Recruitments”
Note: The salary for the PSRDT position is currently $66,830.40. This is scheduled to increase by approximately 3% effective June 30, 2019. Upon completion of training, PSRDTs are promoted to Public Safety Radio Dispatcher (PSRD), which has a pay range of $74,214.40 – $90,209.60. This is scheduled to increase by approximately 3% effective June 30, 2019. In addition to the salary, employees in the PSRDT and PSRD classifications shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay.

About the Department

The City of San José, the Capital of Silicon Valley, is one of the nation’s best managed cities and one of the top ten cities in which to live, work, and do business. Moreover, San José is the center of cultural, government and economic activity for the region. The employees of the City of San José have embraced the following values: Integrity, Innovation, Excellence, Collaboration, Respect and Celebration. The San José Fire Department’s (SJFD) core mission is to serve the community by protecting life, property, and the environment through prevention and response. SJFD is a high-volume, high-performance, all-risk Fire Department that protects approximately 200 square miles including, residential, commercial, high-rise, wildland interface areas, and several high-hazard occupancies. For additional information visit sjfd.org.

Position and Duties

This is the entry-level training classification for a career in public safety dispatching within the City of San José. As a PSRD Trainee, you are provided with formal training, both in the classroom and in the Communications Center, in order to develop the knowledge, skills and abilities necessary to perform the full range of public safety dispatching functions. Trainees must successfully complete all formal academic and on-the-job training to be appointed to the class of Public Safety Radio Dispatcher (PSRD) and retain their employment.
Duties of the PSRD include: answering emergency and non-emergency telephone calls, complying with medical and fire call taking and dispatching policies and protocols, obtaining information from callers, providing emergency instructions over the telephone, entering data into the computer-aided dispatch (CAD) system, dispatching fire and emergency medical personnel and equipment, providing telecommunications systems support, and performing other related work as assigned.
Laterals are encouraged to apply.

Please visit our website for more information. www.sjfd911.org

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