911 Emergency Communications Officer– Sheriff’s Office

Join the thin Gold Line


THIS POSITION answers emergency calls while coordinating, and disseminating critical services with the aid of specialized equipment. This position is the lifeline between the public requesting assistance and the first responders of Kootenai County that include: police, fire and medical assistance. On the job training provided by the Sheriff’s 911 department.

  • $18.97 to $25.80 DOE per hour to start (includes .50 shift differential)
  • Public Employees Retirement System of Idaho (PERSI), a pension plan with five year vesting, 11.94% employer contribution, and a lifetime payout upon retirement
  • Excellent and comprehensive benefits package.  For example, employee-only medical/dental/vision premium of only $55.33 per month (nicotine free rate).  View our entire benefits package.
  • Public Student Loan Forgiveness Program

View the full job description. https://www.governmentjobs.com/careers/kcgov/classspecs/1086950?keywords=emergency%20communications&pagetype=classSpecifications


  • Ability to stay calm and calm others in emergency situations
  • Utilizes complex computer and dispatch systems, working between multiple screens, agencies, and databases, while communicating with caller, and emergency services
  • Accurately enters incident and responder records for legal proceedings and/or public inquiry
  • Assesses emergency situations and provides pre-arrival instructions for Public Safety Communications Officials
  • Provides CPR and medical emergency instructions to callers until medical personnel arrive on scene
  • Dispatches fire, medical, and emergency responders
  • Monitors and maintains responder status to ensure safety


  • Do you have at least a High School Diploma or GED; and six months experience; Must complete an Emergency Communications Officer Course within eighteen months (18) of hiring.
  • Do you possess or have the ability to obtain a valid driver’s license and be insurable?
  • Must have the ability to keyboard 3321 key strokes per hour (KPH)

Are you interested in employer provided certification and training, to include but not limited to:

  • APCO Public Safety Telecommunicator I
  • Idaho Police Officers Standards and Training (POST) Basic Dispatch Academy
  • ILETS Level I & II (State and National Database) Certification
  • APCO Emergency Medical Dispatch (EMD) Certification
  • Amber Alert Certification (Child Abduction)
  • Emergency Alert System Certification (Disaster Alert)
  • TDD Certification
  • CPR Certification (CPR certified from American Red Cross or American Heart Association or attainable within 15 days of time of hire)
  • National Incident Management System (NIMS) and Incident Command System (ICS) training


Sheriff’s Office (208) 446-1306

Marcia Heglie, Personnel Administrator/Administrative Manager


Kootenai County Sheriff’s Office Recruiting Team


Human Resources (208) 446-1640


OUR LOCATION: Located in beautiful northern Idaho, and home to approximately 150,000 residents, Kootenai County is surrounded by scenic mountains and more than twenty pristine lakes–an outdoor enthusiast’s dream. The largest city and county seat is located in Coeur d’Alene and is on the majestic shores of Lake Coeur d’Alene. With a low crime rate and cost of living that is below the national average and significantly less than in larger cities, it is an ideal place to call home. Click here to learn more about living in Kootenai County.     

TO APPLY: Apply online at https://www.kcgov.us/356/Employment-Opportunities  Must successfully pass the County’s pre-employment and subsequent random drug tests. Must also pass a stringent Sheriff’s Office background and selection process to include: Oral Board, Skills Testing, Psychological and Polygraph Examination.

Please view the automatic disqualifiers for working with the Sheriff’s Office before applying.


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