The Hold Button

Brett Patterson discusses situations when dispatchers may need to interrupt current calls in favor of incoming ones.

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ACADEMY AWARD WINNER

A dispatcher with the Scottish Ambulance Control Centre (U.K.) receives the Scottish Cardiac Arrest Symposium's inaugural dispatcher award.

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DISPATCH BOOT CAMP

Military veterans are getting assistance and training to become firefighters and emergency dispatchers thanks to an organization called Troops to Firefighters.

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