In public service, we know that the data can be used to improve critical outcomes
Dealing with irritated people is a matter of defusing the anger and resolving the caller’s problem without resorting to anger and creating a more significant problem.
No Screaming Mimis and no singing
Spread the health. Take precautions to safeguard your environment
How “Black Lives Matter” and Should Reinforce Our Values in the Realm of Emergency Dispatch
The system focuses on reducing telecommunicator stress and improving performance.
Affectionately known as the voice at the base station (KED-620), Melba Mickle kept the line open 24/7, day and night, except for Sunday church services during which volunteer firefighters substituted.
Being consistent often depends on the ability to keep one’s emotions in check with a challenging caller.
Random can be exact
Dispatch lingo has a learning curve