Heidi DiGennero Ever had an open mike? Heard someone say something they really shouldn’t have said over the phone or radio? It’s probably recorded and now public record. Public record is subject to scrutiny to review by citizens, the media, and interested parties. Recordings can be released for play in court or by the media,
Podcast is diving even deeper.
During its first two years of operation, Winnipeg was credited with saving 11 lives due to its dedicated operators and efficient response of emergency services.
“Leadership is not about titles, positions or flowcharts. It is about one life influencing another.”
The human touches are what will set your calls apart. In protocol-based call handling, they’re called enhancements.
Even though things are different right now, there is one thing that hasn’t changed: People are still calling 911.
It became my responsibility to prepare the control rooms (dispatch) to respond to the threat of an imminent outbreak.
Article emphasized well-known dispatch concepts, rules, and written laws.
We all know the job; we all know the right way to do this job.
Most everyone in the USA over the age of 25 remembers what they were doing and where they were on Sept. 11, 2001.