The goal is universal—to give the best service to the citizens that you are there to serve and protect.
Jeff Clawson, M.D., and Brett Patterson Everyone, I had an agency ask me if the Academy has a recommended process for transferring callers from one dispatch center to another, and if so, is there a minimum set of questions the answering point should ask prior to transferring the caller? Is this sort of thing safe?
Don’t stand in the way of your own success.
Men and women in 911 centers across the country serve the public in a crucial capacity—the invisible guardians.
911 and National Public Safety Telecommunicators Week project along same line.
"The directorate is the way it is because of ALL of you, together … an effective team."
Freedom House Ambulance Service was established as an answer to the question “How can we get care to patients as soon as possible?”
Heidi DiGennero Ever had an open mike? Heard someone say something they really shouldn’t have said over the phone or radio? It’s probably recorded and now public record. Public record is subject to scrutiny to review by citizens, the media, and interested parties. Recordings can be released for play in court or by the media,
Podcast is diving even deeper.
During its first two years of operation, Winnipeg was credited with saving 11 lives due to its dedicated operators and efficient response of emergency services.