Put Aside Caller’s Anger

Dealing with irritated people is a matter of defusing the anger and resolving the caller’s problem without resorting to anger and creating a more significant problem.

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How “Black Lives Matter” and Should Reinforce Our Values in the Realm of Emergency Dispatch

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Big Voice In Small County

Affectionately known as the voice at the base station (KED-620), Melba Mickle kept the line open 24/7, day and night, except for Sunday church services during which volunteer firefighters substituted.

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