Columns

Watch Your Ps & Qs

Heidi DiGennero Ever had an open mike? Heard someone say something they really shouldn’t have said over the phone or radio? It’s probably recorded and now public record. Public record is subject to scrutiny to review by citizens, the media, and interested parties. Recordings can be released for play in court or by the media,

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Winnipeg – Pioneer in 999

During its first two years of operation, Winnipeg was credited with saving 11 lives due to its dedicated operators and efficient response of emergency services.

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How Are We Doing?

The human touches are what will set your calls apart. In protocol-based call handling, they’re called enhancements.

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Where Were You?

Most everyone in the USA over the age of 25 remembers what they were doing and where they were on Sept. 11, 2001.

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