Dear Reader

WHEN I GROW UP

By Audrey Fraizer Salt Lake Tribune columnist Robert Kirby wanted to become a firetruck. At least he did at age 3 when anything in the universe seemed possible. The world was his unadulterated adventure. Kirby eventually reached the age of reason—that time in life when reality smacks us in the head. No matter how hard

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YOU HELP US MAKE THIS BETTER

By Heather Darata We love hearing from you. That’s right, your feedback lets us know that not only do you read the Journal, but that you care what we publish. At times, we feel like we write, edit, and lay out the Journal in a vacuum. Without hearing from you, our readers, it can be

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A WHOLE NEW WORLD

By Josh McFadden Prior to Dec. 1, 2014, I knew next to nothing about the world of emergency dispatch. Having never worked in the industry or even known anyone who had, all I knew was what I had been taught as a kindergartener: When there’s an emergency, call 9-1-1. I had also figured if there

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#ILOVESOCIALMEDIA

By Michael Rigert Got social media? Perhaps like many of you, I began dabbling in social media a few years ago, mostly with Facebook, but also daring to explore the puzzling waters of Twitter, LinkedIn, and similar platforms. More recently, I discovered that Pinterest isn’t just for women and that “pinning” can be quite addictive.

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TIME TO GET IN YOUR HEART

By Heather Darata From high above the Strip, Las Vegas looks vastly different than it does walking on the street, tripping over others while gazing up to find your destination. With hotels towering over you and people’s crazy antics distracting you, it can be hard to figure out where you are unless you go above

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THE LONG WAY HOME

By Audrey Fraizer The young man on the cover is my son. He is a 28-year-old mix of wonder and pluck who believes all jets passing overhead are flying to Disneyland or Phoenix (Ariz.), where his sister lives, and that all buses and trains he boards will arrive at where he’s going. Several years ago,

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LISTEN CAREFULLY

By Audrey Fraizer I was introduced to the Police Priority Dispatch System (PPDS) in late September 2014, although I would have preferred to remain less familiar. “Okay, tell me exactly what happened.” “My mom’s house was robbed.” “Are you at the location now?” “Yes.” “When did this happen?” “Sometime during the last week. We were on

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IT’S ABOUT YOU

By Michael Rigert I’m in awe of you. In fact I’m downright flabbergasted at the amazing job that you as emergency dispatchers perform, often with fewer resources, compensation, and public acclaim than your counterpart first responders. Though I’ve never been in your shoes, I’ve talked with you numerous times in my former life as a

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