How Are We Doing?
The human touches are what will set your calls apart. In protocol-based call handling, they’re called enhancements.
[ Read More ]Small Things Can Make All The Difference
There are things as simple as good habits to adopt and ways of doing things that are more effective than others.
[ Read More ]Six Feet/Two Meters Apart
Spread the health. Take precautions to safeguard your environment
[ Read More ]CPR Saves
Minimizing the time to hands on chest
[ Read More ]Verbal Tools For Dispatch
The spoken word is everything
[ Read More ]Unrealistic Expectations
When the reality can’t deliver
[ Read More ]The Danger Zone On Wireless Calls
Location. Location. Location.
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