Surviving the Headset

Don’t stand in the way of your own success.

• April 9, 2021
• Surviving the Headset
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Heidi DiGennero Ever had an open mike? Heard someone say something they really shouldn’t have said over the phone or radio? It’s probably recorded and now public record. Public record is subject to scrutiny to review by citizens, the media, and interested parties. Recordings can be released for play in court or by the media,

• February 17, 2021
• Surviving the Headset
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What's your plan when 911 is in need of help?

• November 20, 2020
• Surviving the Headset
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No Screaming Mimis and no singing

• October 2, 2020
• Surviving the Headset
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Dispatch lingo has a learning curve

• July 16, 2020
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Tough calls take knowing the Rules and Axioms

• May 14, 2020
• ColumnsSurviving the Headset
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How to make the madness manageable

• April 10, 2020
• ColumnsSurviving the Headset
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Channel your patience and focus on providing help to the caller.

• January 14, 2020
• Surviving the Headset
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