Surviving the Headset

Dispatch lingo has a learning curve

• July 16, 2020
• Surviving the Headset
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Tough calls take knowing the Rules and Axioms

• May 14, 2020
• ColumnsSurviving the Headset
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• 473

How to make the madness manageable

• April 10, 2020
• ColumnsSurviving the Headset
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• 561

Channel your patience and focus on providing help to the caller.

• January 14, 2020
• Surviving the Headset
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