Features

IN THE STRESS OF TIMES

By Jim Lanier How did you become so invested in the issue of 9-1-1 stress and resiliency? Like many others 25-plus years ago, I came from the old school of public safety stress management: Suck it up and move on. As a field responder, 9-1-1 dispatcher, and calltaker, I got my fair share of mental

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IN PURSUIT OF A BLUEPRINT FOR 9-1-1 WELLNESS

By Jim Marshall The history of our nation’s failure to care for our warriors returning from war is hard to face. Even now we are playing a dangerous game of catch up—even as researchers have finally begun connecting the dots between escalating rates of service-related post-traumatic stress disorder (PTSD) and suicide.1  But in case you

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A VOICE ON THE OTHER END

By James Thalman No matter how finely attuned PSAPs become to the brave new world of digital emergency communications, technology will never replace the most important point of contact in a 9-1-1 call—the human voice. So say several first-generation dispatchers when asked their opinions of Next Generation 9-1-1. If and when the capacity to seamlessly

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