Cruise ships have their own ways of handling medical, fire, or police emergencies. But what if dispatchers were on board to use the Priority Dispatch Protocols?
The MPDS is sweeping through China.
NAVIGATOR 2017 was a smash hit in New Orleans, Louisiana, USA.
As more people use cellphones to call for emergency help, these apps can help dispatchers send help.
One family had its share of 911 encounters when it embarked on a cross-country vacation.
Comm. centers everywhere are taking more and more calls on drug overdoses.
A look at agencies' community outreach efforts around the world.
There's no success without training.
Here's what some veteran dispatchers and calltakers say about their careers and public misconceptions about the profession.
"Nothing compares to having your A-team on, answering 911 calls, and talking to crews all while your fingers are flying across the keyboard recording the information".