There's no success without training.
Here's what some veteran dispatchers and calltakers say about their careers and public misconceptions about the profession.
"Nothing compares to having your A-team on, answering 911 calls, and talking to crews all while your fingers are flying across the keyboard recording the information".
A look at how trending sports injuries, and in particular concussions, are requiring EMTs and EMDs to be on their toes when it comes to Traumatic Brain Injury (TBI).
A look at the PPDS' Active Assailant (Shooter) Protocol and and how emergency dispatchers and calltakers play a critical role when such unfortunate tragedies happen.
The Americans with Disabilities Act covers post-traumatic stress disorder (PTSD)
Yoga can be a great resource to help dispatchers to balance mind, body, and spirit.
Stress overloads for calltakers and dispatchers can come from a variety of sources and experiences.
Communication centers programs, resources, and specialized personnel can help telecommunicators cope with stress.
A clinical pyschologist looks into the difficult and stressful profession that is emergency dispatch.