Comm. centers everywhere are taking more and more calls on drug overdoses.
A look at agencies' community outreach efforts around the world.
There's no success without training.
Here's what some veteran dispatchers and calltakers say about their careers and public misconceptions about the profession.
"Nothing compares to having your A-team on, answering 911 calls, and talking to crews all while your fingers are flying across the keyboard recording the information".
A look at how trending sports injuries, and in particular concussions, are requiring EMTs and EMDs to be on their toes when it comes to Traumatic Brain Injury (TBI).
A look at the PPDS' Active Assailant (Shooter) Protocol and and how emergency dispatchers and calltakers play a critical role when such unfortunate tragedies happen.
The Americans with Disabilities Act covers post-traumatic stress disorder (PTSD)
Yoga can be a great resource to help dispatchers to balance mind, body, and spirit.
Stress overloads for calltakers and dispatchers can come from a variety of sources and experiences.