City of Durango 911 Communications Director
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[ Read More ]Senior Public Safety Dispatcher -San Jose Fire Dept.
San Jose Fire Department is recruiting for the position of: Senior Public Safety Dispatcher The San Jose Fire Department Communications Center is responsible for processing emergency calls for fire and medical emergencies, dispatching fire department and other City resources, maintaining adequate city-wide coverage, and assisting Incident Commanders with the management of emergency events. The Senior
[ Read More ]PROCESS FOR PERFECTING
Performance standards offer critical insight for improvement
[ Read More ]CHANGES
Turn and face the strange
[ Read More ]RAGING AGAINST THE PROTOCOLS
Controlling caller frustration during the interrogation sequence
[ Read More ]IN THE JUNGLE, THE MIGHTY JUNGLE
Where do you find motivation?
[ Read More ]LEAN IN: A WALK IN THE WOODS
Lessons learned from the North Country
[ Read More ]HELPING TO BUILD A BETTER MOUSE TRAP
Start taking ownership of the protocols
[ Read More ]DIAMOND IN THE SMOOTH
Massachusetts 9-1-1 is never silent on progress
[ Read More ]THE CART BEFORE THE HORSE
Improved leadership equals improved morale
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