Story Vault

PROOF IS IN THE PROCESS

By Kevin Pagenkop Quality assurance professionals are not always the most popular people in the center; fellow workers do not compete for their attention but, rather, they avoid it. In most communications centers, the staff demonizes the QA support, and management challenges the QA process when it comes time to propose the annual budget. But

[ Read More ]

START THE NEW YEAR RIGHT

By Lora Reed, Ph.D. The wellness of emergency dispatchers is paramount to the profession. Dispatchers are the first in the chain to set into motion a series of vital activities that coordinate the efforts of other responders, individuals, and communities. They are intuitively caring individuals, which is often reflected in their level of wellness. In

[ Read More ]

FOLLOW THE LEADER

By John R. Brophy The first quality of a great leader is to have followers. That might be the most famous saying that goes without saying in the modern “all-for-all” work environment of emergency services dispatching. The job is a working definition of the term “group effort.” Team dispatch hears from team public who needs

[ Read More ]

AN INCREDIBLE JOURNEY

"It's been an incredible 16 years since first becoming acquainted with the medical dispatch protocol, Dr. Jeff Clawson, and a staff that has since more than tripled."

[ Read More ]