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FOLLOW THE LEADER

By John R. Brophy The first quality of a great leader is to have followers. That might be the most famous saying that goes without saying in the modern “all-for-all” work environment of emergency services dispatching. The job is a working definition of the term “group effort.” Team dispatch hears from team public who needs

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AN INCREDIBLE JOURNEY

"It's been an incredible 16 years since first becoming acquainted with the medical dispatch protocol, Dr. Jeff Clawson, and a staff that has since more than tripled."

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