WHAT’S IN A NAME?
Baby book includes EMD’s name for special role she played
[ Read More ]WHAT IS THE RISK?
Infectious diseases raise alarm in bystander-applied assistance
[ Read More ]DARK AND STORMY EVENING
Baby makes debut despite less than optimal timing
[ Read More ]SLOGAN SAYS IT ALL
No-failure standard keys center’s success
[ Read More ]HELP WANTED
Data and ideas fuel IAED research
[ Read More ]PROOF IS THE PROCESS
Focusing on the specifics beats changing the whole system
[ Read More ]FOLLOW THE LEADER
Building strong teams is hallmark of good leadership.
[ Read More ]PROOF IS IN THE PROCESS
By Kevin Pagenkop Quality assurance professionals are not always the most popular people in the center; fellow workers do not compete for their attention but, rather, they avoid it. In most communications centers, the staff demonizes the QA support, and management challenges the QA process when it comes time to propose the annual budget. But
[ Read More ]START THE NEW YEAR RIGHT
By Lora Reed, Ph.D. The wellness of emergency dispatchers is paramount to the profession. Dispatchers are the first in the chain to set into motion a series of vital activities that coordinate the efforts of other responders, individuals, and communities. They are intuitively caring individuals, which is often reflected in their level of wellness. In
[ Read More ]FOLLOW THE LEADER
By John R. Brophy The first quality of a great leader is to have followers. That might be the most famous saying that goes without saying in the modern “all-for-all” work environment of emergency services dispatching. The job is a working definition of the term “group effort.” Team dispatch hears from team public who needs
[ Read More ]
