Your Space

HOW DO YOU COMFORT SOMEONE WHO KNOWS THEIR HUSBAND IS DYING?

“In the 11 years I have been a dispatcher I often get the ever popular “What is the worst call you have ever handled?” question followed up by the, “It must be so stressful” comment. Well yes. But those calls are the ones we can and do train for. It’s not the dramatic calls which

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DISPATCHERS CAN ALWAYS COMFORT THE PATIENT

“I received a 911 call from a frantic mother stating her baby was not breathing. The child had complications after birth and was sent home on a breathing monitor. When the baby stopped breathing the monitor alarmed. After confirming the baby was unconscious and not breathing I instructed the mother to begin CPR. She gave

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CONNECTING THE DOTS

“I took a call from a mother who found her 12 year old son “not breathing”. She was upset but able to work with me to try to help her son. When we got to the point on the protocol where I instructed her to get him flat on the floor and remove any pillows

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GO BEYOND THE QUESTIONS

“[My most memorable call was when I was] able to help gather information on a missing and suicidal female that wanted to die due to her boyfriend passing away 2 weeks prior.  She had left a note and no one knew where she was after several hours of looking.  Upon questioning family members of the boyfriends passing and burial, I was

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IMPORTANCE OF AFTER ACTION REPORTS

“The biggest impact on my career was a call I took in which a caller told me that a young adult male was standing on top of a high-rise hotel, acting like he was going to jump. It was right after shift change and most of the officers were still at the police station after

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IMPORTANCE OF AFTER ACTION REPORTS

“The biggest impact on my career was a call I took in which a caller told me that a young adult male was standing on top of a high-rise hotel, acting like he was going to jump. It was right after shift change and most of the officers were still at the police station after

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