Where Were You?
Most everyone in the USA over the age of 25 remembers what they were doing and where they were on Sept. 11, 2001.
[ Read More ]Small Things Can Make All The Difference
There are things as simple as good habits to adopt and ways of doing things that are more effective than others.
[ Read More ]I’ll Tell You What Happened Next
Profession was unexpected surprise and delight for new EMD.
[ Read More ]Just Add Data
In public service, we know that the data can be used to improve critical outcomes
[ Read More ]Put Aside Caller’s Anger
Dealing with irritated people is a matter of defusing the anger and resolving the caller’s problem without resorting to anger and creating a more significant problem.
[ Read More ]Six Feet/Two Meters Apart
Spread the health. Take precautions to safeguard your environment
[ Read More ]Ask Doc
How “Black Lives Matter” and Should Reinforce Our Values in the Realm of Emergency Dispatch
[ Read More ]Introducing Eric Harne
The system focuses on reducing telecommunicator stress and improving performance.
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