Just Add Data
In public service, we know that the data can be used to improve critical outcomes
[ Read More ]Put Aside Caller’s Anger
Dealing with irritated people is a matter of defusing the anger and resolving the caller’s problem without resorting to anger and creating a more significant problem.
[ Read More ]Six Feet/Two Meters Apart
Spread the health. Take precautions to safeguard your environment
[ Read More ]Ask Doc
How “Black Lives Matter” and Should Reinforce Our Values in the Realm of Emergency Dispatch
[ Read More ]Introducing Eric Harne
The system focuses on reducing telecommunicator stress and improving performance.
[ Read More ]Big Voice In Small County
Affectionately known as the voice at the base station (KED-620), Melba Mickle kept the line open 24/7, day and night, except for Sunday church services during which volunteer firefighters
[ Read More ]Communications Mapping
Being consistent often depends on the ability to keep one’s emotions in check with a challenging caller.
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