Executive Director AMR/REDCOM

JOB TITLE: Executive Director
DEPARTMENT: Communications – Sonoma Dispatch
APPROVED BY: Dean Anderson, RD
APPROVEDDATE: November 1, 2019
REPORTS TO: AMR Regional Director

AMR – REDCOM JPA Executive Director Job Description 2019

apply online at: www.amr.net/careers


SUMMARY: Under the direction of the AMR General Manager for Sonoma County, the
REDCOM Executive Director serves as the primary manager of the Dispatch Services
Agreement, carrying out the mission and goals established by the REDCOM Board of
Directors. The Executive Director serves as the primary point of contact for the REDCOM
Board of Directors, sub-committees, member organizations and allied agencies. The
Executive Director will promote a positive working environment in the communication
center utilizing total quality management concepts and practices, insuring incorporation of
AMR and REDCOM’s mission, vision, strategies and goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may
be assigned. The Executive Director shall:
• Manage dispatch center in effective/efficient manner within policy & performance
parameters established by AMR and the Board.
• Develop and propose goals, objectives and strategies for consideration by Board.
• Actively engage with the Board in strategic planning processes designed to anticipate
future needs, goals and objectives.
• Implement administrative, operational and technical procedures that support Board
goals, strategies and policies.
• Develop and propose preliminary and final budgets for both AMR and JPA.
• Implement financial procedures in support of Budget goals.
• Ensure compliance with laws, regulations, etc., pertaining to operation of Fire & EMS
911 PSAP
• Prepare for and facilitate Board meetings and provide research, reports, and input as
requested by the Board
• Within framework of Contractor’s Human Resource Policies and Procedures, and
according to job specifications and Budget approved by REDCOM, hire, discipline &
terminate employees.
• Provide general supervision of Operational and Administrative staff. Interpret policy
under the guidance of AMR and REDCOM JPA Legal counsel.
• Advise and confer with Board, Member agency leadership & staff.
• Coordinate the development of REDCOM operational & technical procedures with
Member agency leadership, SCPSC, County Radio, SCFCA, CVEMS, etc.
• Represent AMR and REDCOM with other public agencies, media and community at
• Respond to issues regarding services and implement appropriate operational Policies
for services provided under this Agreement.
• Carry out other duties as may be assigned by AMR and the Board.

• Provide coordination and leadership for all Communication/Dispatch Operations
• Lead, motivate, and supervise all Communications Center staff
• Provide performance feedback to subordinates through positive reinforcement and
quality assurance review
• Conduct annual performance review of assigned personnel.
• Mentor employees, conduct performance evaluations if applicable, counsel and
provide disciplinary actions to assigned personnel with a goal of developing a team
oriented approach with positive results.
• Assist in driving performance management.
• Comply with all employment laws and support affirmative action/equal opportunity
and diversity goals.

• High school diploma or equivalent (GED).
• BA/BS in Public Safety Management OR related industry experience is also highly
• Minimum 5 years’ leadership or management experience in a 9-1-1 dispatch
• Highly ethical, principled, and accountable professional who has demonstrated
leadership and management skills.
• Demonstrated leadership experience in finding paths for migration to new
technologies. Understanding of the complexities inherent in acquiring new technical
• Experience with budget planning, preparation, forecasting and administration is
• Proven history of success and a comprehensive knowledge of public safety
communication practices. Capable of making tough decisions in a timely manner
when required.
• Must possess a history of progressive, proactive and innovative program development,
as well as a track record of successful follow-through and implementation.
• Excellent oral, written and interpersonal communication skills.

Occasionally: Touching, walking outside, typing 35 WPM.
Frequently: Walking inside, reaching, kneeling, stooping, bending.
Constantly: Hearing/listening, clear speech, sitting, seeing.

Occasionally: Complex reading and writing, memorization, high math skills.
Frequently: Simple reading and writing, problem solving, judgment, reasoning, decision
Constantly: Analyzing, perception/computation, complex math skills.STRESS

Occasionally: Repetitive tasks, high pressure.
Frequently: Intense tasks.

Occasionally: Facsimile, telephone, autodialer.
Frequently: Copy machine.
Constantly: Computer/typewriter, keyboard, calculator, stapler, 3 hole punch, stamping,

Occasionally: Works with others, extended day.
Frequently: Works alone, face-to-face contact with others.
Constantly: Works around others, verbal contact with others, inside.

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