Fire Alarm & Emergency Dispatcher, Idaho National Laboratory

Fire Alarm & Emergency Dispatcher  (13676)



Job Information

Job Title: Fire Alarm & Emergency Dispatcher 

Grade: Represented Position

Org: Emergency Communication Dept 

Contact:  Pam Staples,

Work Location:  Idaho Falls, ID (Site/Town, 4×12 rotating schedule)

Mission/Vision Statement

Empowering the Nation’s Energy Future

Mission: Discover, demonstrate and secure innovative nuclear energy solutions, other clean energy options and critical infrastructure.

Vision: INL will change the world’s energy future and secure our critical infrastructure.

Equal Employment Opportunity

Idaho National Laboratory (INL) is an Equal Employment Opportunity (EEO) employer.  It is the policy of INL to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. 

Women and People of Color are strongly encouraged to apply.


Idaho National Laboratory (INL) is seeking a Fire Alarm & Emergency Dispatcher. As a member of the INL Fire Alarm and Emergency Dispatch Center (FAEDC), provides emergency call-taking, dispatching, and proprietary alarm system monitoring services to the INL. Interfaces directly with warning communications center personnel, INL security, INL Fire Dept., Emergency Response Organization (ERO) functions, INL medical, and outside emergency response agencies during INL emergency response. Ensures continuity and consistency of FAEDC operations serving as the point of contact for information including: Fire protection, impairments, pre-incident plans, facility outages, fieldworker permits, equipment deficiency and operational status, confined space entries and other associated duties, monitor and operate the INL proprietary supervising alarms and emergency communications and alerting systems, process emergency and non-emergency requests received via telephone, radio or in person while remaining apprised of all Fire and EMS unit status within INL jurisdiction, assist and instruct callers using Emergency Medical Dispatch (EMD), fire and law enforcement protocols and/or ProQA software, respond to alarm signals and calls for service and initiate an appropriate response, operate decision support systems such as computer-aided dispatch (CAD) to accurately, effectively, and efficiently manage emergency response actions, dispatch emergency response resources and coordinate communications between responders and affected INL organizations, facilitate and coordinate requests for additional response information and emergency resources, interface and function with elements of the INL emergency response organization (ERO) including INL security and outside emergency response agencies, supports INL life safety and facility personnel during periodic inspections, testing and maintenance of associated systems, monitors and operates all video fire-watch and thermal camera monitoring systems, respond to signals and emergency indications an initiate and appropriate response, prepares and maintains activity logs, process and document fire protection and alarm system impairments and verify equipment and system status, accurately maintain correct, complete, and concise documents, files, databases, maps, and resource lists, monitors and operate ancillary systems such as industrial monitoring, NOAA weather monitoring and communications line recorders, maintain backshift and fieldworker accountability records and perform emergency notification of affected personnel, maintains the status of all required certifications and completes all required training, actively participate in safety and quality programs. 





Minimum Qualification Requirements (Education and/or Experience):

• High School Diploma or Equivalent

• Familiarity with computer operations and technology, keyboarding and mouse skills.

• Familiarity with Windows XP or higher, Microsoft Word and Excel.

• Knowledge of applicable FCC rules, codes, radio protocols, standard communications terminology and the phonetic alphabet.

• Knowledge of emergency services capabilities and functions of personnel, units, specialized equipment and tools.

• The ability to accurately maintain correct, complete, and concise documents, files, databases, maps, and resource lists.

• The ability to apply basic language and legible writing skills.

The ability to establish verbal communication with a service requester so that a communication link is achieved to acquire information.

• The ability to effectively listen and control conversations utilizing established questioning techniques, active listening techniques, and managing situations such as exited or hysterical callers to extract accurate and pertinent information.

• The ability to interpret and assess incomplete, conflicting, or inconclusive information or data, given special or unusual circumstances.

• The ability to disseminate instructions, information, and directions to a service requester.

• The ability to monitor, operate and troubleshoot alarm and communication systems and differentiate between various audio stimuli so that information requiring action is identified and interpreted.

• The ability to maintain the status of emergency response units so that the current availability, location, status, and safety of all deployable resources are known.

• The ability to analyze, classify, and prioritize information for dispatch or referral and initiate the deployment of designated response units.

• The ability to relay information regarding pre-arrival instructions including potential threats, risks and hazards, and acquiring supplemental information for response units or other personnel and agencies as needed.

• The ability to simultaneously monitor and react to alarm monitoring systems, phones and radio traffic during stressful emergency situations.

Special Requirements and/or Training:

• FAEDC Dispatchers must be able to meet the job performance requirements established in NFPA 1061 Standard for Professional Qualifications for Public Safety Telecommunicator.

• Must be able to certify in CPR and AED use.

• Must be able to certify as an Advanced Emergency Medical Dispatcher (EMD), Emergency Fire Dispatcher (EFD) and Emergency Telecommunicator (ETC).

• Awareness level training to understand the capabilities and functions of emergency response personnel, units, specialized equipment and tools.

• Awareness level training includes: CPR/AED first aid, Haz-Mat awareness, Technical rescue awareness, Wildland fire awareness, Structural firefighting awareness.

• Must be able to attain and maintain a DOE “Q” Clearance

License(s) or Certification(s) Required:

International Academies of Emergency Dispatch Certifications:

Emergency Telecommunicator (ETC)

Advanced Emergency Medical Dispatcher (EMD)

Emergency Fire Dispatcher (EFD)

CPR/AED First Aid


Selective Service Requirements

To be eligible for employment at INL males born after December 31, 1959 must have registered with the Selective Service System (SSS). This includes U.S. born and naturalized citizens, parolees, undocumented immigrants, legal permanent residents, asylum seekers, refugees, and all males with visas of any kind which expired more than 30 days ago. The few individuals who are exempt from this requirement are those on current non-immigrant visas.  For more information see


Employee Job Functions

Employee Job Functions are physical actions and/or working conditions associated with the position.  These functions may also constitute essential functions for the job position which the employee must be able to fulfill, with or without accommodation.  Information provided below is to help describe the job so that the applicant has a reasonable understanding of the job duties/expectations.  An applicant’s ability to perform and/or tolerate these actions and conditions will be discussed and workplace accommodations may be made on a case-by-case basis following an individualized assessment of the applicant and other considerations, including but not limited to any governing safety standards.

Motor Abilities:  Grasping/gripping; Fine motor control (hands.

Special Senses:  Visually demanding work; Near/far vision; Depth perception; Basic color discrimination; Ability to hear audio alarms; Speech discrimination.

Work Conditions:  Stairs; Machine/electrical hazards; Typing/keyboard; Rotating shift work; Working > than 8 hours/day; Overtime/irregular hours; Working alone.

Certification Exam(s):  Testing Designated Position (TDP).


Please Apply Before:

September 9, 2019 (midnight, MST) 



Environmental, Safety and Health Statement

Must be familiar with, and comply with all relevant health and safety requirements.  Must be knowledgeable of emergency action policies and procedures, methods for reporting/resolving work practices or conditions to available cognizant professionals.

Other Information

When applying to positions please provide a resume and answer all questions on the following screens. Applicants, who fail to provide a resume or answer the questions, may be deemed ineligible for consideration.

INL Overview

INL is a science-based, applied engineering national laboratory dedicated to supporting the U.S. Department of Energy’s mission in nuclear energy research, science, and national defense.  With more than 4,300 scientists, researchers and support staff, the laboratory works with national and international governments, universities and industry partners to discover new science and develop technologies that underpin the nation’s nuclear and renewable energy, national security and environmental missions.



JOB: Firefighters (IAFF Union)

ORGANIZATION: Laboratory Protection (Mxxx)

SCHEDULE: Full-time


JOB POSTING: Aug 26, 2019, 3:08:17 PM

UNPOSTING DATE: Sep 9, 2019, 11:59:00 PM