Fire Assurance Coordinator – Orange County, Florida


At Orange County Government, Florida we are proud to serve the public with integrity, honesty, fairness and professionalism. We develop innovative policies and services that impact Central Florida and shape the future of our community. We have been consistently recognized as a “Top 100 Family Friendly Company,” facilitating a healthy work-life balance.

This position assists in coordinating efforts to ensure quality assurance standards are met and thoroughly researched. The position is responsible for professional work requiring technical knowledge and communications skills in the Orange County Fire Rescue-Communications Center.

The position requires independent judgment and initiative.  Work is performed under supervision of assigned supervisor and is evaluated for maintaining quality standards across the programs and projects with respect to the established goals.
Only applications submitted through the Orange County Government website will be reviewed. The Job ID # is 20586, Quality Assurance Coordinator.

Representative Duties(vary based on area of assignment)

  • Monitors service areas, performance and maintenance standards, within the division to ensure compliance with local, state and federal regulations and accreditation standards.
  • Oversees local policy and verification procedures in coordination with Orange County Policies and standards.
  • Collects and analyzes needs, assessment data points, surveys and researches to ensure efficiency of operations and effectiveness of programs.
  • Oversight of Quality Assurance and Process Improvement programs.
  • Coordinates with internal and external programs regarding quality assurance and training activities. Provides feedback, mentoring and coaching.
  • Performs research and prepares action plans. Performs field evaluations and follow-up reviews.
  • Monitors maintenance of program records to ensure contractual and legal requirements are met and professional standards are maintained.
  • Performs other related duties as assigned.

Fire Rescue-Communication Center

  • Daily review and evaluation of emergency calls in accordance with the IAED accreditation standards. Provide consistent feedback to the 911 dispatchers in reference to the QA/QI process, universal standards and compliance.
  • Serves as a liaison between Shift Supervisors and the 911 dispatchers in implementing the IAED standards, changes, and protocol updates.
  • Leads the division in the accreditation and re-accreditation processes as outlined by the IAED requirements

Minimum Qualifications

Bachelor’s degree from an accredited institution in Human Services, Health, Public or Business Administration or a closely related field and one year of experience in project management or quality assurance; or an equivalent of combination of relevant education or experience.
Fire Rescue-Communication Center

Must possess and maintain EMD-Q (Emergency Medical Dispatch Quality Assurance), EFD-Q (Emergency Fire Dispatch Quality Assurance), EMD (Emergency Medical Dispatch) through the International Academy of Emergency Dispatch, EFD (Emergency Fire Dispatch) certification and the American Heart Association CPR certification. Valid Florida Driver’s license required.


State of Florida Public Safety Telecommunicator certification. Previous experience conducting IAED quality assurance reviews

Application Deadline

Subject to close without notice


Based on qualifications and Orange County Policy

Only applications submitted through the Orange County Government website will be reviewed. The Job ID # is 20586, Quality Assurance Coordinator.

Veterans Preference

If you are claiming Veterans’ Preference, you are responsible for providing the required eligibility documentation by the close date of the posting. Please submit a cover letter and copies of documents, not originals, to Orange County Human Resources Division, PO Box 1393, Orlando, FL 32801-1393 or fax to (407) 836-0098 (only Veterans’ Preference documentation will be accepted by fax). Your cover letter should include the position posting number you are applying for, the title of the position and the last 4 digits of your social security number.

Educational Requirements

If your education was obtained in the United States, the County recognizes degrees or diplomas which are accredited by an agency recognized by the United States Department of Education (USDE) or the Council for Higher Education Accreditation (CHEA). If you have obtained education from a country other than the United States, your degree or diploma must be evaluated to determine the United States equivalency by a member of the National Association of Credential Evaluation Service (NACES) or the Association of International Credentials Evaluations (AICE) at your expense.

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