Fire District Communications Center Manager


$109,802.04 – $133,464.96 Annually


Contra Costa County, CA

Job Type

Permanent Full-Time


10/3/2021 11:59 PM Pacific

Apply online at:

The Fire District is excited to announce a recruitment for the position of Fire District Communications Center Manager. The Communications Division operates the 911 system for nearly all fire, rescue, and medical calls County-wide averaging approximately 240,000 phone calls and dispatching over 110,000 incidents annually.
 The Fire District Communications Manager is responsible for planning, coordinating and directing the operations and maintenance of the Contra Costa Contra Costa Regional Fire Communications Center, including radio and telephone communication systems in the Contra Costa County Fire Protection District; analyzing and correcting system problems and supervising staff assigned to the Contra Costa Regional Fire Communications.
 The District is an “all-hazards” organization providing fire suppression, First Responder Advanced Life Support (ALS) emergency medical services as well as 911 emergency ambulance transport services for over two-thirds of the county, technical rescue, marine firefighting, water rescue.
 Ranking among the larger California fire agencies, the Contra Costa County Fire Protection District is a well-equipped, full-service fire agency.

We are looking for someone who:

  • can supervise in a high stress environment and act decisively in emergency situations;
  • is able to communicate clearly, professionally and calmly;
  • is able to multi-task and adapt to changing situations.

A few reasons you might love this job:

  • You will join ConFire, a leader in California fire service 
  • You will work in a dynamic work environment 
  • You will have an exciting role in emergency services 
  • You will join an innovative agency that is growing

A few challenges you might face in this job:

  • You will have to be comfortable integrating new technologies with outdated systems and processes
  • You must be able to quickly shift from performing everyday tasks to a rapidly unfolding emergency situation

Competencies Required:

  • Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks
  • Innovative Problem Solving: Identifying and analyzing problems in order to propose new ways to do business
  • Professional & Technical Expertise: Applying technical subject matter to the job
  • Displaying Ownership and Accountability: Holding self and others accountable for measurable high-quality, timely, and cost-effective results
  • Handling Stress: Maintaining emotional stability and self-control under pressure, challenge, or adversity
  • Oral Communication: Engaging effectively in dialogue
  • Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships
  • Leadership: Guiding and encouraging others to accomplish a common goal
  • Business Process Analysis: Defining, assessing, and improving operational processes and workflow

To read the complete job description, please click here. The eligible list established from this recruitment may remain in effect for six (6) months.

Minimum Qualifications

License Required: Possession of a valid California Motor Vehicles Operator’s License. Out of state valid motor vehicle operator’s license will be accepted during the application process.

Education: Possession of a bachelor’s degree from an accredited college or university with a major in Public Administration, Business Administration, Emergency Management or a closely related field.

Experience: Four (4) years full-time or its equivalent experience managing or supervising a communications center in a public safety department or emergency 9-1-1 communications/dispatch center, which must have included responsibility for overseeing personnel, implementation of policies and procedures, budgetary preparation, project management and personnel related situation.

Substitution for Education: Additional experience of the type noted above may be substituted for the required education on a year-for-year basis to a maximum of four (4) years.

Substitution for Educational Major: One (1) additional year of the required experience noted above will substitute for an unrelated major.

Selection Process

  1. Application Filing and Evaluation: Applicants will be required to complete an application and supplemental questionnaire at the time of application. Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.
  2. Virtual Interview: Candidates who possess the minimum qualifications will be invited to participate in a virtual interview. Candidates must achieve an average passing score of 70% or higher on each of the competencies assessed, as well as an overall passing score of 70% of higher. The assessment will measure candidates’ competencies as they relate to the Fire District Communications Center Manager classification. These may include, but are not limited to: Delivering Results, Professional & Technical Expertise, Displaying Ownership, Oral Communication, and Building & Maintaining Relationships. (Weighted 100%)
    The interview is tentatively scheduled to take place via computer (remotely) the second or third week of October, 2021.

    The interview will be administered remotely using a computer or mobile device such as a tablet. You will need access to a reliable internet connection to take the assessment, as well as computer or mobile device with a camera.  

The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

COVID-2019 Vaccine Requirements

Please note that as of August 24, 2021, Contra Costa County enacted a mandatory COVID-19 vaccine requirement for employees. Proof of full vaccination will be required of all employees, including new hires, no later than October 4, 2021. The policy requirements can be found here:

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