Lewisville TX – TRCC 911 Dispatcher I – Full Time in Lewisville, TX

More Information about this Job


We invite you to join a team of highly skilled emergency medical professionals

Our mission of providing care to the world at a moment’s notice is at the heart of everything we do. We are caregivers, first and foremost and we will be there when you need us.

With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world. We provide end-to-end medical transportation as well as fire services, integrated healthcare solutions and disaster response.


As an Emergency Services Dispatcher with AMR, you’ll use your excellent logic and decision-making skills, to assist the public in receiving timely and appropriate medical assistance and transport.  Simple in concept, yet incredibly challenging, the Emergency Services Dispatcher quickly coordinates the most appropriate emergency resources with speed, professionalism, and grace under pressure.

* Pay ranges from $18.00 – $25.40 based on experience* 

Essential Duties and Responsibilities: 

  • Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.
  • Allocates EMS resources properly as the need arises by application of appropriate decision making rules and approved protocols.
  • Responsible and accountable for completeness and accuracy of paperwork related to his/her position prior to completion of shift.
  • Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned.
  • Responsible for generating applicable reports and checking for accuracy.
  • Other duties as defined by the formal job description


  • High school diploma or equivalent
  • Ability to perform in a fast paced environment
  • Must be able to attain Emergency Medical Dispatch Certification as part of the internal training program
  • Emergency Dispatcher experience preferred 

While training is provided for the right candidates, the following is required: 

  • Emergency Medical Dispatch Certificate.
  • Knowledge of medical terminology or prior medical training.
  • Experience in EMS Communications, high volume call center or public safety dispatch.
  • Ability to work rotating shift, including nights, weekends, holidays

Knowledge and Skills:

  • Skilled in reading and writing English.
  • Ability to communicate clearly on the radio and telephone. Ability to record, transmit, and report information accurately.
  • Ability to efficiently utilize all equipment assigned to him/her.
  • Ability to manage multiple tasks simultaneously.
  • Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.
  • Ability to understand basic computer applications.


  • Must be able to perform job duties in a fast paced environment
  • Frequently required to sit for long periods of time
  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
  • Hearing: Perceiving the nature sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.
  • Reaching: Extending hand(s) and arm(s) in any direction.
  • Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly
  • Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than whole hand.

Physical Demands:

  • N/A

Mental Requirements:

  • Attention divided between issues requiring multi-tasking
  • Able to supervise, train and lead other employees
  • Deal with emergency and time sensitive situation on an ongoing basis
  • Able to perform under circumstances of emotional stress
  • Ability to make quick and accurate critical decisions
  • Copying: transcribing, entering, or posting data.
  • Comparing: judging the readily observable functional, structural, or compositional characteristics of
  • Compiling: gathering, collating, or classifying information about data, people, or things. Reporting and/or carrying out a prescribed action in relation to the evaluation is frequently involved.
  • Analyzing: examining and evaluating data. Presenting alternative actions in relation to the evaluation is frequently involved.
  • Coordinating: determining time, place, and sequence of operations or action to be taken on the basis of analysis of data. May include prioritizing multiple responsibilities and/or accomplishing them simultaneously.

Employee must consistently exhibit our guiding principles:

  • Patient Care – We continually earn the privilege to care for our patients. It is at the forefront of everything we do.
  • One Team – We respect each other and achieve together what no individual can alone.
  • Innovation – We are driven to develop solutions that inspire progress.
  • Vigilance – We will never waver in our commitment to safety and preparedness in the fulfillment of our duties.
  • Ownership – We are accountable for what we do and take pride in how we do it.
  • Citizenship – We are dedicated to being good stewards in the communities we serve.

Reports to: Communications Manager
Interrelationships: Dispatch, Operations, Clinical


EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer including Veterans and Disabled