Where’s The Logic
I don’t want to teach to my students we need to trick ProQA and enter the answer “refuse to complete the request.”
[ Read More ]How Do You Define Leadership?
The responses may also differ based upon the position of the individual asked.
[ Read More ]Partners In Stress
FirstWatch, the International Academies of Emergency Dispatch®, and EMS World set out to learn about the current state of dispatch and field crew relations.
[ Read More ]Don’t You Cry No More
Peer support team provides support for calltakers and dispatchers who are distressed after a critical incident or the day-to-day cumulative stress.
[ Read More ]OnStar Has You Covered
A member can call for any protocol and receive help - and not just directions.
[ Read More ]Precise Language Matters
Precision and detail are of the utmost importance in the emergency medical field.
[ Read More ]Beyond the Comfort Zone
Staying on the phone and talking to the caller had made a very difficult situation a lot more manageable.
[ Read More ]Central To Public Safety
The title "emergency dispatcher" more formally treats all of us as the professionals that we are—or should aspire to be.
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