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April 18, 2021

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    Behind the Scenes of the Nashville Bombing

    • Audrey Fraizer
    • February 5, 2021
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  • CDE Medical

    Shockingly Different

    • Audrey Fraizer
    • March 4, 2021
    • 0
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  • Awards

    J.P. Sallup: Star Of Life

    • Audrey Fraizer
    • March 17, 2021
    • 0
    • 0
  • Guest Writer

    Voices Above The Storm

    • Audrey Fraizer
    • April 9, 2021
    • 0
    • 0
  • Ace Achievers

    The ACE Approach

    • Audrey Fraizer
    • March 31, 2021
    • 0
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Dear Reader

Welcome To Dispatch In Depth (Again)

Podcast is diving even deeper.

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  • 332
[ Read More ]
Case Exit

Winnipeg – Pioneer in 999

During its first two years of operation, Winnipeg was credited with saving 11 lives due to its dedicated operators and efficient response of emergency services.

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  • 273
[ Read More ]
Journal+

Behind the Scenes of the Nashville Bombing

Explosion knocks out center’s communications but not its spirit.

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  • 600
[ Read More ]
Leadership

Model Behavior You Want

“Leadership is not about titles, positions or flowcharts. It is about one life influencing another.”

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  • 415
[ Read More ]
Heroes of Emergency Dispatch

One Step At A Time

LAS calltaker goes the extra mile for NHS charities.

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  • 668
[ Read More ]
From the Dispatch Side

How Are We Doing?

The human touches are what will set your calls apart. In protocol-based call handling, they’re called enhancements.

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  • 327
[ Read More ]
Ace Achievers

Miami Beach PSCD Ready For Anything & Everything

Miami Beach PSCD became the world’s 18th Triple ACE Accredited Center in early March 2020.

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  • 246
[ Read More ]
Dear Reader

Keeping Connection Alive

Even though things are different right now, there is one thing that hasn’t changed: People are still calling 911.

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  • 257
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Leadership

Responding to COVID-19: It’s showtime Synergy

It became my responsibility to prepare the control rooms (dispatch) to respond to the threat of an imminent outbreak.

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  • 321
[ Read More ]
Best Practices

Caller As Customer

My callers trust me to know what to do, and I hold myself accountable to not let them down.

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  • 640
[ Read More ]
Dispatch in Action

There’s A Tree On My Roof

Dedication to helping others kept Lisa Sutton on the job even after a tree crashed down on the roof of her home.

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  • 467
[ Read More ]
Center Piece

Wind Like Never Seen Before

Wind causing damage like Joseph McCarville had never seen during all his years in Iowa (USA).

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  • 205
[ Read More ]
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MOST RECENT IAED JOURNAL PDF

Journal November-December 2020_3-3-2021.pdf

November/December 2020

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