How Are We Doing?
The human touches are what will set your calls apart. In protocol-based call handling, they’re called enhancements.
[ Read More ]Miami Beach PSCD Ready For Anything & Everything
Miami Beach PSCD became the world’s 18th Triple ACE Accredited Center in early March 2020.
[ Read More ]Keeping Connection Alive
Even though things are different right now, there is one thing that hasn’t changed: People are still calling 911.
[ Read More ]Responding to COVID-19: It’s showtime Synergy
It became my responsibility to prepare the control rooms (dispatch) to respond to the threat of an imminent outbreak.
[ Read More ]Caller As Customer
My callers trust me to know what to do, and I hold myself accountable to not let them down.
[ Read More ]There’s A Tree On My Roof
Dedication to helping others kept Lisa Sutton on the job even after a tree crashed down on the roof of her home.
[ Read More ]Wind Like Never Seen Before
Wind causing damage like Joseph McCarville had never seen during all his years in Iowa (USA).
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