AN INCREDIBLE JOURNEY

"It's been an incredible 16 years since first becoming acquainted with the medical dispatch protocol, Dr. Jeff Clawson, and a staff that has since more than tripled."

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FOLLOW THE LEADER

By John R. Brophy The first quality of a great leader is to have followers. That might be the most famous saying that goes without saying in the modern “all-for-all” work environment of emergency

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START THE NEW YEAR RIGHT

By Lora Reed, Ph.D. The wellness of emergency dispatchers is paramount to the profession. Dispatchers are the first in the chain to set into motion a series of vital activities that coordinate

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PROOF IS IN THE PROCESS

By Kevin Pagenkop Quality assurance professionals are not always the most popular people in the center; fellow workers do not compete for their attention but, rather, they avoid it. In most

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