PUBLIC SAFETY TELECOMMUNICATOR – DFW Airport

PUBLIC SAFETY TELECOMMUNICATOR
DFW INTERNATIONAL AIRPORT BOARD
SALARY: $49,100
3 weeks’ vacation – 7% Retirement Match – Blue Cross Blue Shield – Company Gym & More

JOB DESCRIPTION

GENERAL SUMMARY

Under general direction of the Public Safety Communications Manager, operates
telecommunications equipment to receive and evaluate incoming calls for police, fire and medical
assistance and dispatch appropriate personnel and equipment to emergencies. Work is performed
in a stressful environment where a variety of calls, frequently emergency in nature, are screened
and dispatched within short time frames.

PRINCIPAL DUTIES AND RESPONSIBILITIES

  1. Operates and monitors Emergency 911 system, multiple talk group two-way radio system and
    departmental telephone lines, receives and evaluates incoming requests for police, fire and
    medical assistance and dispatches police, fire and medical units as required based on the
    nature of the call; disseminates information to field units as required.
  2. Evaluates and prioritizes emergency medical calls based on nationally recognized Emergency
    Medical Dispatch protocol.
  3. Monitors status of all on-duty police, fire and medical units, coordinating availability of each
    unit and the need for additional assistance from on-call personnel.
  4. Maintains notification files and makes requests for services from other Airport Board
    departments, specialized police/fire units, secondary ambulance services, wrecker service,
    etc.
  5. Maintains status of all off-duty, on-call Public Safety personnel, including K-9, criminal
    investigation, command personnel, etc.
  6. Operates and monitors a variety of computers, including local, state and national information
    networks and fire and burglar alarm systems.
  7. Performs tests and interface functions on a variety of electronic emergency systems and
    alarms, including the Emergency 911-computer system, to ensure proper function and backup
    capability.
  8. Prepares and maintains a variety of manual and electronic logs and files documenting
    telecommunications activities, ensuring compliance with local, State, and Federal
    documentation requirements.
  9. Ensures all telecommunications activities are in compliance with Federal Communications
    Commission regulations.
  10. Monitors Public Safety records area, front lobby, service counter and jail book-in area through
    the use of video monitors and audio receivers.

MINIMUM REQUIREMENTS

  • Completion of high school curriculum or equivalent.
  • Two (2) years of experience involving telecommunications activities in a police, fire or
    emergency medical environment who actively received, processed, and transmitted public
    safety information by using a base radio station on a public safety frequency and who regularly
    used a Computer Aided Dispatch system through their routine duties OR
  • Two (2) years of experience with the DFW Airport Board in a position that includes emergency
    radio communications, public safety, or airfield operations.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

  • Knowledge of the principles, methods, practices and terminology used in public safety
    telecommunications and its application in real-time response situations.
  • Knowledge of Federal Communications Commission regulations relating to
    telecommunications activities and protocol.
  • Knowledge of computer systems and technology.
  • Ability to work under stressful and rapidly changing conditions.
  • Ability to verbally communicate clearly and effectively using the English language on a variety
    of telecommunications systems, including two-way radio and telephone, to provide routine and
    non-routine information and instructions and to elicit detailed information from callers in
    emergency situations.
  • Ability to think clearly and concisely, analyze data from a variety of sources, and make rapid
    decisions and judgments in response to emergency requests for assistance.
  • Ability to attend to and process information from several audio and visual sources
    simultaneously.
  • Ability to obtain a score of 70% or higher on the CritiCall multi-tasking test.
  • Ability to operate a word processor to compile and produce routine reports.
  • Ability to maintain effective and harmonious internal and external working relationships.
  • Ability to work hours determined by shift assignment.
  • Ability to follow established procedures and telecommunications protocol.
  • Ability to pass a personal and criminal background check.
  • Ability to pass State of Texas certification requirements for Telecommunicators within one year
    from date of hire.
  • Ability to pass certification requirements for Emergency Medical Dispatch protocols within one
    year from date of hire.
  • Ability to pass a psychological evaluation.
  • Ability to pass a truth verification examination.
  • Ability to pass a medical physical examination.

SPECIAL REQUIREMENTS

  • This is a designated safety sensitive position as defined in DFW Airport’s Drug and Alcohol
    Administrative Policy and Procedure. Applicants selected for this position will be required to
    pass a drug screening test prior to employment and to submit to drug screening on a random
    basis during the length of their employment in the safety sensitive position.
  • Must obtain a Security Identification Display Area (SIDA) Airport Identification/Access Badge
    (badge) in accordance with Department of Homeland Security Transportation Security
    Administration (TSA) requirements in Chapter 49 of the Code of Federal Regulations Part 1500
    et. Al. and DFW Airport’s Airport Security Program within thirty (30) days from date of
    employment and maintain qualification for a SIDA badge upon each badge renewal.

EFFORTS

  • Works in a communications center.
  • Uses keyboard devices and computer monitors.
  • Sits for extended periods of time remaining constantly attentive to telephone calls, radio
    transmissions and telecommunications systems.
  • Reacts calmly, quickly and logically in emergency situations.

Contact:
Chad Pursley
Human Resources – Talent Acquisition Specialist
cpursley1@dfwairport.com
Dallas Fort Worth International Airport
PO Box 619428
DFW Airport, TX 75261-9428
https://www.dfwairport.com/careers/

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