South Walton Fire District – Communications Director

Agency: The South Walton Fire District (SWFD) is a professional fire/rescue agency located in Walton County Florida. SWFD maintains 5 fire stations, a communications center and provides beach safety services for the South Walton Beaches. SWFD is responsible for Fire Protection, Emergency Medical Services Transport, Lifeguards, Hazard Mitigation, Public Fire/Life Safety Education and Prevention as well as 911 Communication Services for an area of 84 square miles. South Walton is an area that runs from the Okaloosa/Walton County line on the west, to the Walton/Bay County line on the east and from Choctawhatchee Bay (Intracoastal Waterway) north, to the Gulf of Mexico on the south. Included in this area are 26 miles of beaches and 26 miles of inland waterways. The population of South Walton ranges from 30,000 to over 100,000 during the tourist season.

Job Description: The South Walton Fire District is currently seeking applications for the position of Communications Director. The successful candidate will be involved in the planning and development of goals, policies, guidelines, coordination of the Communications Center staff activities, and evaluating the quality of dispatching. This position includes the responsibility to deal with internal and external customers in a professional manner, to maintain and promote the mission of the South Walton Fire District. Required to wear District uniform and civilian clothes, as appropriate.

Major Duties:

· Cultivate and maintain a positive environment within the Communications Division.

· Coordinate the activities of dispatchers. Develop goals, policies and guidelines for the SWFD Communications Center and plan activities to meet these goals.

· Schedule the dispatchers and adjust the work assignments for staffing requirements.

· Respond to all requests from the county, community, or individuals on matters concerning the Communications Division, demonstrating knowledge of the customer’s business needs and expectations.

· Orient new employees and identify training needs for the Communications Division.

· Develop and prepare training materials and conduct on-the-job training and testing.

· Review and follow-up on unusual reports, recommending recognition, corrective action and procedural changes when necessary.

· Review recordings of calls for accuracy of data entry and need for improvements in dispatcher response time, operational procedures and training programs.

· Provide an annual budget for the Communications Division for the operating expenses as well as any capital expenses to the Assistant Chief of Support Services.

· Assure fiscal management of the approved budgets for the Communications Division.

· Monitor all equipment associated with the Communications Center and arrange/coordinate for repair and maintenance as necessary. Prepare formal requests for purchasing new equipment.

· Establish contacts, develop relationships and evaluate opportunities within Walton and our surrounding counties 911 personnel.

· Perform related work as required.

Knowledge Required for the Position:

· Knowledge of the equipment used in emergency radio and telephone communications.

· Knowledge of computer-aided dispatch processes and equipment.

· Ability to communicate effectively, both orally and in writing with the public, subordinate personnel, emergency personnel and personnel of other agencies.

· Ability to establish and maintain effective working relationships.

· Ability to train personnel.

· Ability to schedule staff into shifts.

· Ability to develop training programs, policies and operational procedures.

· Ability to plan and evaluate activities of a work group.

· Ability to analyze reports, training needs and operational procedures.

· Ability to effectively manage all communications division functions of the District; prepare clear, concise and complete oral and written reports; interpret and explain laws, district policies, codes and regulations; establish and maintain cooperative working relationships with those contacted in the course of work; maintain a positive work environment. Work cooperatively with people, carry out the District’s mission with integrity.

Minimum Qualifications:

· Associate degree from an accredited college or university in Fire Science, Public Administration, Management, Communications, Business Science, or other closely related field is preferred.

· Valid unrestricted Florida Driver’s License.

· Six (6) years of experience in emergency communications dispatching, including one (1) year in computer-aided dispatch and two (2) years of documented experience as a supervisor; or, two (2) years of experience as a South Walton Fire District Communications Supervisor. (A combination of work, experience and education may be considered.)

· Must be a certified 911 Public Safety Telecommunicator certified by the State of Florida.

· Current CPR certification as accepted by Florida Department of Health

· National Incident Management System certification in IS-100, IS-200, IS-300, IS-400, IS-700, and IS-800

· Must be a non-smoking/non-tobacco using person, both on and off the job, at the time of employment and maintain same non-smoking and non-use throughout the term of employment.

· Must successfully pass the Fire District’s medical/physical, drug screen and background check requirements as a condition of employment.

Special Requirements:

National Academy of Emergency Medical Dispatch Certifications

· Advanced Emergency Medical Dispatcher Certification

· Emergency Fire Dispatch Certification

· Advanced Emergency Medical Dispatcher Quality Assurance Certification

How to Apply: Applications may be submitted by mail, fax or email to the following no later than Friday, March 26, 2021.

South Walton Fire District

911 N. County Highway 393

Santa Rosa Beach, FL 32459

850-267-1298 (Office)

850-267-3294 (fax)

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