August 2016

CARRIERS CUTTING CORNERS?

An article recently published in the Wall Street Journal alleges that some large companies are getting discounted rates from phone carriers that is unfairly skirting laws requiring fees to help fund emergency dispatch services.

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JIANGYIN SURPRISE

Dispatcher Wu Ye with the Jiangyin Emergency Center in Jiangyin, China, calmly and professionally used the MPDS' diagnostic breathing tool to assist in the delivery of a healthy baby boy on June 26. Wu Ye has an excellent track record using the MPDS to save lives and going out of her way to excel in her position.

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VIDEO GAMES A STRESS ELIXIR?

Tammy Spath looks at how video games may be the perfect outlet for dispatchers and calltakers to reduce stress on breaks. New research shows that video games like Pokémon GO may actually help an individual create Post Traumatic Stress Growth (PTSG) rather than the more negative PTSD.

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