Customer Service

Channel your patience and focus on providing help to the caller.

• January 14, 2020
• Surviving the Headset
• 0
• 0
• 276

What do you do when the protocol isn’t enough?

• September 12, 2018
• Guest Writer
• 0
• 0
• 7K

Always go for the turnaround

• April 2, 2018
• From the EMD Side
• 0
• 0
• 1K

Spend time teaching telecommunicators the right way to speak to callers

• November 15, 2013
• Story VaultUncategorized
• 0
• 0
• 831