Put Aside Caller’s Anger
Dealing with irritated people is a matter of defusing the anger and resolving the caller’s problem without resorting to anger and creating a more significant problem.
[ Read More ]You Drive The Incident
No Screaming Mimis and no singing
[ Read More ]Unrealistic Expectations
When the reality can’t deliver
[ Read More ]Customer Service Keeps The Focus
Channel your patience and focus on providing help to the caller.
[ Read More ]Filling The Gaps
What do you do when the protocol isn’t enough?
[ Read More ]Treating Callers Like Real People
Always go for the turnaround
[ Read More ]DELIVERY IS EVERYTHING
Spend time teaching telecommunicators the right way to speak to callers
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