Florida

FOR THE CHILDREN

A story about how a call center specialist with a desire to help missing and abused kids became the director of the two call centers for the National Center for Missing & Exploited Children (NCMEC).

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WHEN BULLETS FLY

A look at the PPDS' Active Assailant (Shooter) Protocol and and how emergency dispatchers and calltakers play a critical role when such unfortunate tragedies happen.

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