Tracey Barron breaks down an abstract published in the Annals of Emergency Dispatch & Response (AEDR) that gives insights into a technological solution to locate callers on the golf course.
A story about how a call center specialist with a desire to help missing and abused kids became the director of the two call centers for the National Center for Missing & Exploited Children (NCMEC).
A look at the PPDS' Active Assailant (Shooter) Protocol and and how emergency dispatchers and calltakers play a critical role when such unfortunate tragedies happen.