January/February 2012

START THE NEW YEAR RIGHT

By Lora Reed, Ph.D. The wellness of emergency dispatchers is paramount to the profession. Dispatchers are the first in the chain to set into motion a series of vital activities that coordinate the efforts of other responders, individuals, and communities. They are intuitively caring individuals, which is often reflected in their level of wellness. In

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FOLLOW THE LEADER

By John R. Brophy The first quality of a great leader is to have followers. That might be the most famous saying that goes without saying in the modern “all-for-all” work environment of emergency services dispatching. The job is a working definition of the term “group effort.” Team dispatch hears from team public who needs

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