May/June 2014

IMPORTANCE OF AFTER ACTION REPORTS

“The biggest impact on my career was a call I took in which a caller told me that a young adult male was standing on top of a high-rise hotel, acting like he was going to jump. It was right after shift change and most of the officers were still at the police station after

[ Read More ]

GO BEYOND THE QUESTIONS

“[My most memorable call was when I was] able to help gather information on a missing and suicidal female that wanted to die due to her boyfriend passing away 2 weeks prior.  She had left a note and no one knew where she was after several hours of looking.  Upon questioning family members of the boyfriends passing and burial, I was

[ Read More ]

ATTENDEE PROFILES

Norman Rivera Toronto EMS (TEMS) Toronto, Ontario, Canada Rivera’s first trip to NAVIGATOR far exceeded his expectations; at least that’s the perspective from his first day at the conference from inside the gala event preceding the first full day of sessions. Rivera, a medical dispatcher for eight years, was the TEMS recipient of the Communicator

[ Read More ]