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PROOF OF LIFE

A look back at how the actions of a concerned grandmother and a dedicated emergency medical dispatcher helped save the life of a 7-year-old girl who had been electrocuted. Today, that little girl is a healthy, thriving high school senior planning to study business and photography in college.

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O CANADA!

Canadian dispatcher Danielle Ellis excels in the communication center and on the volleyball court. Ellis will compete in the Rio 2016 Paralympic Games in September as a member of the Canadian National Women's Sitting Volleyball Team.

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‘JUST’ A COLUMN

Welcome to our new Journal Web Exclusive column by Heather Darata entitled A Way With Words. Heather will take a look at how the words we choose affect everything from our language and how we communicate to their impact to emergency dispatch and the medical, fire, and police protocols.

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VIDEO GAMES A STRESS ELIXIR?

Tammy Spath looks at how video games may be the perfect outlet for dispatchers and calltakers to reduce stress on breaks. New research shows that video games like Pokémon GO may actually help an individual create Post Traumatic Stress Growth (PTSG) rather than the more negative PTSD.

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