Telecommunicator Mecklenburg EMS


Receive process, prioritize and dispatch E911 and non-emergency telephone calls from the public using Medical Priority Dispatch System (MPDS). Process information using Computer-Aided Dispatch (CAD) system and ProQA software.

When appropriate and possible, the telecommunicator will provide instructions and guidance to facilitate emergency medical care and to maximize scene safety prior to the arrival of EMS, Rescue and Fire personnel.

Monitor EMS and Mecklenburg County Fire units in the field via radio and CAD systems.

Gather and relay relevant information to emergency responders and other emergency response agencies via CAD, radio and phone systems.

The telecommunicator will participate as a member of the Communications team to ensure calm and efficient intraagency and cooperation and communication.


Arrive for work on time, in uniform, well-rested and fit for duty

Answer, process, and prioritize E911 and non-emergency calls from the public. Includes:

o Using MPDS to process and prioritize EMS and Fire response requests

o Using CAD map, Power Map and Primary Service Answering Point information (Phase II location) to accurately identify the locations of incidents.

o When necessary and appropriate, use outside resources (Language Services, Poison Control, Nurse Line, etc.) to assist with calls processing and prioritization.

o Establish phone patches as necessary Monitor EMS and Mecklenburg County Fire Units in the field via radio and CAD systems. Includes:

o Relaying scene safety and pertinent patient information to field units responding o Establish and monitor radio patches for other agencies as needed.

o Respond to mutual aid agencies as they respond, and manage those resources appropriately

Maintain all certifications by attending all appropriate continuing education necessary


High School diploma or general education degree (G.E.D); or equivalent combination of education and experience

Current North Carolina Emergency Medical Dispatch and Emergency Medical Dispatch Certification preferred

Prior experience as EMD/EFD/EMT/EMT-P/Fire Service preferred Ability to type at least 40 WPM

This job description (telecommunicator) is classified as an “essential employee” (as defined by Mecklenburg EMS Agency) which requires the employee to report to duty in all types of natural or manmade situations; the employee must adhere to agency disaster work policy.

To Apply

Interested applicants please go to and click on “Careers” to submit a resume and complete the online application NO LATER THAN Monday, June 21 , 2021 to be considered for the position.

If you have any further questions, please contact Mary Shockley at or Office: 704-943-6107

*Note – Mecklenburg EMS Agency offers EMD/EFD certified telecommunicators that are hired a sign-on bonus of $1,000 as well as relocation reimbursement of up to $2,500 for those relocating more than 100 miles .

Facebook Comments

Comments are closed.