MORE TO DISPATCH

Jennifer Siracusa, a dispatch supervisor with Seminole County Fire, Sanford, Florida, USA, talks about dispatchers are co-workers, friends, family—as lifesavers.

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LUCKY HAT-TRICK

There were no spare shoelaces or balls of string in the car, and dad couldn’t leave the car to flag down a motorist in hopes of borrowing a stranger’s shoelace.

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COFFEE TO GO, PLEASE

A Denver 911 Communication Center EMD uses the MPDS' Childbirth Protocol to help a mother deliver her child in the most unlikely of places—a coffee shop.

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FOR THE CHILDREN

A story about how a call center specialist with a desire to help missing and abused kids became the director of the two call centers for the National Center for Missing & Exploited Children (NCMEC).

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TRAUMA OR SICK?

Brett: We had a debate whether to triage an incident as trauma or sick, using this scenario as an example: A female is brushing her teeth. Her jaw locks up. What would you recommend? Angela D.

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