HOW DO YOU COMFORT SOMEONE WHO KNOWS THEIR HUSBAND IS DYING?
“In the 11 years I have been a dispatcher I often get the ever popular “What is the worst call you have ever handled?” question followed up by the, “It must be so stressful” comment. Well
[ Read More ]DISPATCHERS CAN ALWAYS COMFORT THE PATIENT
“I received a 911 call from a frantic mother stating her baby was not breathing. The child had complications after birth and was sent home on a breathing monitor. When the baby stopped
[ Read More ]CONNECTING THE DOTS
“I took a call from a mother who found her 12 year old son “not breathing”. She was upset but able to work with me to try to help her son. When we got to the point on the
[ Read More ]GO BEYOND THE QUESTIONS
“[My most memorable call was when I was] able to help gather information on a missing and suicidal female that wanted to die due to her boyfriend passing away 2 weeks prior. She had left a
[ Read More ]IMPORTANCE OF AFTER ACTION REPORTS
“The biggest impact on my career was a call I took in which a caller told me that a young adult male was standing on top of a high-rise hotel, acting like he was going to jump. It was right
[ Read More ]IMPORTANCE OF AFTER ACTION REPORTS
“The biggest impact on my career was a call I took in which a caller told me that a young adult male was standing on top of a high-rise hotel, acting like he was going to jump. It was right
[ Read More ]RED CROSS HERO AWARDS
Dispatchers honored for saving one life, bringing another into the world
[ Read More ]PRECARIOUS DELIVERY
By Audrey Fraizer Stefana Dershko has a naturally calming influence. Someone could be trapped in a car following an accident, trying to control bleeding after a fall, or—as in the most recent
[ Read More ]IN THE STRESS OF TIMES
By Jim Lanier How did you become so invested in the issue of 9-1-1 stress and resiliency? Like many others 25-plus years ago, I came from the old school of public safety stress management: Suck
[ Read More ]BYSTANDER CPR
By Audrey Fraizer Sudden cardiac arrest is not an isolated event. According to the American Heart Association (AHA), nearly 383,000 out-of-hospital sudden cardiac arrests occur annually, and 88%
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