LUCKY HAT-TRICK

There were no spare shoelaces or balls of string in the car, and dad couldn’t leave the car to flag down a motorist in hopes of borrowing a stranger’s shoelace.

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COFFEE TO GO, PLEASE

A Denver 911 Communication Center EMD uses the MPDS' Childbirth Protocol to help a mother deliver her child in the most unlikely of places—a coffee shop.

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FOR THE CHILDREN

A story about how a call center specialist with a desire to help missing and abused kids became the director of the two call centers for the National Center for Missing & Exploited Children (NCMEC).

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