IN THE STRESS OF TIMES
By Jim Lanier How did you become so invested in the issue of 9-1-1 stress and resiliency? Like many others 25-plus years ago, I came from the old school of public safety stress management: Suck
[ Read More ]HORIZONTAL VS. VERTICAL DISPATCH
Responsibilities between calltaking and dispatching functions
[ Read More ]TRAUMA OR SICK?
By Brett Patterson Brett: We had a debate whether to triage an incident as trauma or sick, using this scenario as an example: A female is brushing her teeth. Her jaw locks up. What would you
[ Read More ]HOOKED
By Heather Darata A community arts poetry contest at age 10 and a teacher recognizing a student’s talent gave Carla Christopher an interest she could carry no matter the destination. “I was
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