Community First
Boone County's "Turkeys From 911" program keeps on giving
[ Read More ]EMS Quality Assurance Liaison
Multnomah County Emergency Medical Services Program is hiring an EMS Quality Assurance Liaison
[ Read More ]Rock ‘n’ Research
Most people get interested in reading and participating in research because they have a question. It’s as simple as that.
[ Read More ]Ask Doc
How “Black Lives Matter” and Should Reinforce Our Values in the Realm of Emergency Dispatch
[ Read More ]Comm. Center Manager
City/County Communications Center: Billings. Montana
[ Read More ]Communications Mapping
Being consistent often depends on the ability to keep one’s emotions in check with a challenging caller.
[ Read More ]Managing the Costs of Emotional Labor in Emergency Ambulance Call-Taking
A strong and supportive team culture, belief in the role and education are some strategies that can help to manage emotional labour within emergency ambulance call-taking.
[ Read More ]Reclassifying Emergency Dispatchers
Audrey Fraizer Matt Grogan did not anticipate the direction 911 would take him when he got his first job at a consolidated dispatch center in a suburb southwest of Chicago (Illinois, USA), despite the immediate sense of landing in the perfect place. His personality fit the demands. The job and the daily pace clicked. He
[ Read More ]CPR Saves
Minimizing the time to hands on chest
[ Read More ]Let’s Talk Schedules
A lot to like - and dislike - about shift work
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