About the Journal

Welcome to the Journal of Emergency Dispatch website, your online source for news, features, and commentary covering the emergency dispatch profession. The Journal, published by the International Academies of Emergency Dispatch (IAED), goes out six times a year (every other month) to reach an audience of more than 60,000 communications center professionals, including dispatchers, supervisors, managers, trainers, and QI specialists. Portions of the Journal are also translated into seven languages to accommodate our international readership.

About the IAED

The International Academies of Emergency Dispatch (IAED) is a nonprofit, standard-setting organization promoting safe and effective emergency dispatch services worldwide. Compromised of allied academies for medical, fire, police, and nurse triage dispatching, the IAED supports first-responder-related research, unified protocol application, legislation for emergency communication center regulation, and strengthening the emergency dispatch community through education, certification, and accreditation. For more information about IAED, visit www.emergencydispatch.org.

Submitting an Article

The Journal is divided into several sections, with most of the articles in these sections written by staff, regular columnists, and contributors.

Contributors—those submitting stories on an infrequent basis—generally write stories for the Your Space section and/or Continuing Dispatch Education (CDE) articles for the OnTrack section. These sections are standard elements in each issue. Contributors may also submit ideas for columns (e.g., quality assurance, leadership, or 911 technology) published at requested intervals.

Learn More about Submitting an Article


Meet the Team

Audrey Fraizer
Audrey is the Managing Editor of the Journal of Emergency Dispatch, a position she relishes because of the people she gets to meet and talk to on a daily basis. You could say she has “dispatch envy.” She admits living vicariously through the achievements of emergency dispatch professionals and looks forward to and enjoys retelling their stories in the pages of the magazine. Her pre-IAED experience includes police and fire reporting for daily newspapers in the Chicago area and bachelor’s and master’s degrees in journalism fueled by the quest for a professional “license” to ask questions of anyone at any time. Audrey might not always get the answers she wants but, at least, she’s gratified to be in a position to ask them.

Josh McFadden
Josh is a Communication Specialist with the IAED where his primary duties include managing the Academy’s social media and public outreach initiatives and campaigns. Josh helps drive the strategy to build the visibility of the IAED as the recognized authority in emergency dispatch. He also assists in writing and editing articles for the Journal as well as content for other publications and media. He joined the company in December 2014 after sending time as a marketing copywriter and as a journalist. He has published numerous articles in newspapers and magazines, as well as on online publications during his 14-year career. Josh enjoys spending time with his family, coaching soccer, and traveling.

Heather Darata
When it came time to reconsider her choice of major because of an unexpectedly long wait time to be accepted and begin a radiology technician program, Heather turned to the communication field. Journalism became Heather’s top choice. She went from working as a reporter at her college newspaper to trying her hand at the Copy Desk, and that’s where things really started to click. With a degree in communications and an innate eye for detail, Heather is Copy Editor for the Journal, three newsletters, and various other materials. She has worked for the International Academies of Emergency Dispatch for nearly 10 years. When not working, Heather enjoys reading (particularly fiction), getting together with family and friends, and spending time with her fiance feeding ducks, eating Thai and Indian food, and taking landscape pictures.

Unknown-1Jeff J. Clawson, M.D.

Dr. Clawson is the Chair of the Rules Group of the Medical Council of Standards of the International Academies of Emergency Dispatch (IAED) and Medical Director of the IAED Research, Standards, and Academics Division. He is also the CEO/Lead Scientist of Priority Dispatch Corp. He is an Emergency Physician and has held the position of Fire Surgeon/Medical Director of the Salt Lake City Fire Department, Fire Surgeon/Medical Advisor for Salt Lake County Fire Department and Medical Director for Gold Cross Ambulance Service. Dr. Clawson is a past Faculty Member of the Medical Director’s Course of the National Association of EMS Physicians. Dr. Clawson was Chairman of the ASTM Task Force for the Development of the International Standard for Medical Dispatch Practice. He co-founded the IAED in 1988 that now has over 60,600 certified members in 46 countries. Dr. Clawson has authored over fifty-six articles on Emergency Medical Services and Emergency Medical Dispatch issues. These articles have been published in leading medical standards, and emergency medicine publications. He has authored two chapters on Emergency Medical Dispatch in the National Association of EMS Physicians Medical Directors text and has authored the textbook, “Principles of Emergency Medical Dispatch,” now in its sixth edition. As the inventor of the Medical Priority Dispatch System (MPDS), widely recognized as the international standard of medical dispatch care and practice, Dr. Clawson is often referred to as the “Father of EMD”.



isabellIsabel Gardett


Isabel hails from Washington, D.C. For many years, she thought she would be an English professor, and she was completing her Ph.D. when she landed at PDC in 2012 and was drawn into the fascinating world of emergency dispatch. She brings with her nearly a decade of teaching experience and a love for all things research, both of which she uses every day. As the IAED Director of Academics, she has the enviable role of putting her fingers in lots of interesting pies, from research on human-computer interaction and telephone triage to developing an online continuing education site—and now, working with the wonderful writers and editors on the Journal. Her favorite activity is digging into and unraveling complex problems, and she’s usually in the middle of five or six books at a time. She and her husband have a rabbit, guinea pigs, and a ball python. They spend most of their free time rock climbing and skiing.


Honorable Mentions

While we consider all team members special, these select few contribute as the Journal’s creative geniuses.

Kris Berg – Creative Director
Kris has been a part of IAED for more than 18 year as communications and creative director. Her passion for The Journal has been a driving force behind the publication’s transformation from a quarterly newsletter to a bimonthly magazine that achieves its editorial mission to inform, educate, and inspire the reader.


Chris Carr – Senior Graphic Designer
Chris has been with IAED for five years, and has been Lead Designer for the last two. He has an extensive background in editorial layout and design, which is driven by his love for all things art and design.


Jess Cook – Print and Licensing Administrator
Jess has been designed for the IAED for more than 12 years. He came to company right out of college and has grown into his role as a senior graphic designer and Print Project Manager.


Unknown-1Serina Nielson – Graphic Designer
Serina has worked as a designer for the last four years at Love Communications, a leading advertising firm in the Salt Lake metropolitan area. Her passion for the art world has allowed her to continue to hone her design skills here with the Journal of Emergency Dispatch.


Dave Tyler – Graphic/Web/Multimedia Designer
Dave has been working in the Web development industry for more than 10 years. He loves technology and values every opportunity to use his Web skills and experience to enhance the user experience for everyone.




Contact Us

All submissions can be emailed to editor@emergencydispatch.org. We will review all submissions and inform each contributor whether or not we have selected his or her submission for publication.

Thank you,

The Journal of Emergency Dispatch staff

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