Web Exclusives

A strong and supportive team culture, belief in the role and education are some strategies that can help to manage emotional labour within emergency ambulance call-taking.

• July 22, 2020
• Journal+
• 0
• 3
• 370

Public institutions like 911 depend on social trust. Without it, members of the public would not call ECCs in their moments of greatest need

• July 22, 2020
• Journal+
• 0
• 0
• 632

As part of our reclassification article in the May/June Journal, we are providing two proclamations that are helping to move the campaign forward.

• June 24, 2020
• Journal+
• 0
• 1
• 237

Not always in sync with 911 reality

• June 4, 2020
• Journal+
• 0
• 0
• 417

Compassion can exist at a distance

• May 13, 2020
• Web Exclusives
• 0
• 0
• 203

Emergency Dispatchers have the power to help victims of domestic violence.

• May 7, 2020
• Web Exclusives
• 0
• 2
• 447

When you know every single person in town, the likelihood of getting a call from someone you know is basically 100%.

• April 29, 2020
• Web Exclusives
• 0
• 0
• 220

Listen to Emergency Dispatchers Evonne Stevens and Krista Butts recount their experiences with wildfires devastating Northern California.

• April 21, 2020
• Web Exclusives
• 0
• 0
• 235

EMDs took search outside their communication center

• April 17, 2020
• Web Exclusives
• 0
• 0
• 318

No matter the crisis, emergency dispatchers answer the call

• April 7, 2020
• Web Exclusives
• 0
• 0
• 238