By Audrey Fraizer

On occasion, The Journal likes to feature stories about centers for no bigger reason than a curiosity about the geography, demographics, and issues that more often than not are common to the general landscape of emergency communications.

In the past, we have visited centers inside national parks and other out of the ordinary places, talked to administrators in Next Generation 9-1-1 readiness mode, and adjusted our clocks to contact centers way outside of our North American time zones. We like to pass on information passed on to us from Accredited Centers of Excellence and the dispatchers and calltakers willing to share their stories.

We’re always gratified by the reception and the result, we hope, are stories that give our readers a bird’s-eye view of people and places outside their natural circles. In this issue, we introduce you to two centers—one in West Virginia and the other in South Carolina—and a business pushing its way past the perception of the red-headed stepchild of emergency communications.

Audrey Fraizer is Managing Editor of the Journal, and is poster child for an editorial personality. She has a focused streak difficult to distract, calls library research a hobby, and believes she fools her co-workers into thinking she’s listening when she’s actually not.

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