Best Practices

Lower Austria does it all

Audrey Fraizer Two decades ago LaWanda Rauss was a recruit answering calls and dispatching response for the St. Louis Fire Department (SLFD), Missouri (USA). She had put in close to 10 years as a paramedic for the same fire department, shifting to dispatch because, like a lot of people, she was ready to come indoors.

Not all feedback is created equal

What to do if answer clearly not true?

ACE shows Northwell’s dedicated approach to integrated care

Decision-making in data-informed style

Howard County thrives on team spirit

NERCOM charges full steam ahead

CONFIRE ready for any challenge