Rock ‘n’ Research

Most people get interested in reading and participating in research because they have a question. It’s as simple as that.

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Reclassifying Emergency Dispatchers

Audrey Fraizer Matt Grogan did not anticipate the direction 911 would take him when he got his first job at a consolidated dispatch center in a suburb southwest of Chicago (Illinois, USA), despite the immediate sense of landing in the perfect place. His personality fit the demands. The job and the daily pace clicked. He

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