Features

Audrey Fraizer Matt Grogan did not anticipate the direction 911 would take him when he got his first job at a consolidated dispatch center in a suburb southwest of Chicago (Illinois, USA), despite the immediate sense of landing in the perfect place. His personality fit the demands. The job and the daily pace clicked. He

Access to 911 sorely lacking for deaf and hard of hearing

Deaf EMD doesn’t miss a word

A lot to like - and dislike - about shift work

Therapy animals shine light on emergency dispatch disposition.

Drones limited only by imagination

Community outreach for your center

NAVIGATOR sets a course into the future

EFD’s knowledge leads to protocol improvements

Enjoy a satisfying career—with the Academy’s help